Day today incidents

Unable to Login
User access level issue
Hardware failure and replacement issue
CPU Utilization
RAM Utilization
Unable to ping
Network down
Application performance issue
Databse down
Filesystem full
SSH Login issue

Monitoring tool:

It will generate a ticket when service down

Server down
syslog down (daemon and services)

User request

File system creation
user creation
NFS Mount
File system extend
Samba user add and password reset
FTP user creation and password reset